• Account recovery and anonymous-session questions.
• Gameplay bugs, missing results and suspected cheating.
• Moderation appeals, chat reports and verification requests.
• Accessibility barriers and privacy/deletion requests.

Include the page or match ID, what you expected, what happened, and the approximate time. Do not send passwords, session cookies, TOTP secrets or recovery codes. Support staff will never ask for any of those credentials.

Tickets and replies are visible to you and authorised support staff. Internal notes are never shown in the player conversation. Staff may share a case with a moderator or security reviewer when the issue requires it.

Tickets are ordered by safety impact and account access, then by age. A staff member can mark a ticket open, pending or closed. Replying to a closed ticket reopens it, so you do not need to create duplicate tickets for the same issue.